Return/Exchange Policy

RETURN/CANCELLATION/EXCHANGE POLICY

 

  • You can cancel your order any time before it ships and receive a full refund.
  • After shipping, we do not accept returns or exchanges unless the item you purchased is defective. There are no refunds after shipping.
  • Proof of purchase is required to claim exchange.
  • Damage arising from failure to follow instructions relating to product use will not be exchanged.
  • Customer will be liable to pay any shipping and handling charges to exchange the product.
  • The product will be exchanged for the same color, size and brand bought originally unless its out of stock

 

This warranty does not apply:

(a) to cosmetic damage, including but not limited to scratches, dents and leakage unless failure has occurred due to a defect in materials or workmanship;

(b) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;

 

International orders

VAT, customs, brokerage fees and duties are not included in the shipping rate. Any additional costs are the customer's responsibility.

 

Cleaning prior to exchange

If an exchange is required, the product must be thoroughly cleaned and clear of any foreign substance.

 

Questions
If you have any questions about our return policy, please reach out to us at info@suorinvape.com